Support Center > Account management > How to change your email?

How to change your email?

To change your email address, we first need some additional documents. Please provide the documents requested in the steps below to [email protected]:

1. Fill out and sign the attached Change Data Form.

Download Change Data Form

2. A copy of your physical ID card (NRIC) or passport with your signature and a handwritten note saying: “For mobile number change with Zipmex from (your current number) to (your new number) only.”

3. A selfie of you holding your ID card (NRIC) or passport.

In the meantime, we will need your kind cooperation to not log-in to your account during the processing period of 3 business days.

Please note that you will not be able to see any updates or information in the application if you have processed any deposits during this time. You will also be unable to withdraw your assets.

However, please be assured that your assets will stay secure with us.

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The Monetary Authority of Singapore ("MAS") requires us to provide this risk warning to you as a customer of Zipmex.

Before you pay Zipmex any money or DPT, you must be aware of the following.

  1. Zipmex is not currently licensed by MAS to provide DPT services. This means that you will not be able to recover all the money or DPTs you paid to Zipmex if Zipmex’s business fails.
  2. You should not transact in the DPT if you are not familiar with this DPT. This includes how the DPT is created, and how the DPT you intend to transact is transferred or held by Zipmex.
  3. You should be aware that the value of DPTs may fluctuate greatly. You should buy DPTs only if you are prepared to accept the risk of losing all of the money you put into such tokens.
  4. You should be aware that Zipmex may offer services related to DPTs which are promoted as having a stable value, commonly known as “stablecoin”.
  5. DPT held in your Hosted Wallet is not subject to the Singapore Deposit Insurance Scheme (“SDIC”) or any similar insurance or guaranty scheme of any other jurisdiction. In addition, funds stored in your Fiat Wallet do not benefit from the SDIC or any similar insurance or guaranty scheme of any other jurisdiction.

ZipUp+ products have not been approved by the Monetary Authority of Singapore (“MAS”) under the Payment Services Act 2019 and MAS has not reviewed or approved any features of these product offerings. Please review this link for the full terms and conditions and risk disclosure.