Support Center > Getting started > Requirements for files uploaded for Identity Verification (KYC)

Requirements for files uploaded for Identity Verification (KYC)

Additionally, each file needs to meet the following conditions. If one or more of these conditions are not met, your upload will fail with the error: Invalid Parameters.

  • Documents must be high resolution, colour image files.
  • Allowed file type extensions are: jpeg, jpg, png.
  • File must be at least 98 KB and at most 3 MB.
  • Image dimensions can be minimum of 350×350 px and maximum of 4096x4096px

If your file is within these guidelines but you still get the error, then please take a screenshot of your image and try to upload that instead. If it still does not work then please contact support, mentioning “Invalid Parameters” in your message.

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