How will my transaction be refunded?
All refunds will be credited back in ZMT, minus the refund processing fee. Disputes and Chargebacks will not be charged a refund processing fee.
- Will I earn rewards with a Zipmex Card?
- Am I eligible for a Zipmex Card?
- I’m not in Singapore, can I apply for a Zipmex Card?
- Can I have multiple Zipmex Cards?
- My Zipmex Card application was already approved, when will I receive my physical card?
- Do I need to wait for my physical card to arrive before making a transaction?
- What information will Zipmex need to verify my identity during the card application process?
- Do I need to provide additional KYC information to apply for Zipmex Card?
- Why am I stuck at the ‘update details’ step in the card application?
- I filled in an incorrect address on my Zipmex Card application. How can I fix this?
- How can I access my Zipmex Card?
- Where can I see my Zipmex Card rewards?
- What are the rewards and benefits in the different Zipmex VIP tiers?
- What does ‘rebate’ mean?
- Are there any airport lounge access or additional benefits from Zipmex Card?
- How do I upgrade my Zipmex Card benefits?
- Is there a monthly limit for Zipmex Card rewards?
- Is Zipmex Card a prepaid, debit or credit card?
- Where can I use my Zipmex Card?
- What are the charges, fees, and limits associated with my Zipmex Card?
- Why was my transaction declined?
- How do I top up my Zipmex Card?
- Do you have a spending limit on my Zipmex Card?
- Can I withdraw cash from an ATM with my Zipmex Card?
- Can I use Apply Pay or Google Pay with my Zipmex Card?
- How can I see my past transactions?
- How do I activate my Zipmex Card?
- How do I see my card balance?
- Why do I still see my balance as zero?
- How long will my card last after activation without any transactions?
- How do I change spending assets?
- How can I lock my card?
- How can I find my PIN?
- How can I change or set up my PIN?
- What should I do if my Zipmex Card is damaged, lost or stolen?
- How do I dispute a transaction?
- The name on my Zipmex Card is incorrect. How do I update it?
- How do I close my Zipmex Card?
- How soon will I get my refund back?
- How will my transaction be refunded?
- How soon will I get my rebate?
- How will I receive my transaction rebate?
- How is my crypto conversion rate calculated?