Important announcement: Temporary pause of withdrawals for ETH and ERC-20 tokens

September 05, 2022

To support Ethereum network upgrade, ETH and other ERC-20 token withdrawals will be temporarily paused on our exchange during the following times:

  • 6 September 2022 at 21:00 UTC+10 (or 11:00 UTC) until the Bellatrix consensus layer upgrade is completed.
  • 15 September 2022 at 10:00 UTC+10 (or 00:00 UTC) until “The Merge” upgrade is completed.

Your wallet balances of ETH and ERC-20 tokens will not be affected by the upgrade. No action is required from you for the duration of the Ethereum upgrade. 

We’ll follow announcements by Ethereum closely and let you know when the network upgrade is completed and withdrawals have been re-enabled. Follow our social channels to stay up to date.

Note: Currently trade and deposit functions on our platform are paused.

For further enquiries, reach out to Customer Support on Live Chat – we’re ready to help 24/7.

Email: [email protected]

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*Investing in digital assets carries a high level of risk, including the risk of losing all of the invested amount. Investors should refer to the offering information prior to investing as well as invest appropriately with acceptable risk levels. For more information visit

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