Support Center > Digital assets transfers > How to request withdrawal via customer support

How to request withdrawal via customer support

The first thing you should do is ensure you have sufficient balance in your account (this includes Withdrawal Fees for the blockchain transaction). The following withdrawal fees will be applicable for all withdrawals.

If you have sufficient balance and your asset can’t be withdrawn via the Zipmex Exchange or Application, complete the Request for Withdrawal Form and provide the following information:

1. Your Zipmex Account
2. Details of the assets to be withdraw and destination address
3. Photo evidence with either your National ID or Passport

You can submit the following request to Customer Support at [email protected]

Please note that your withdrawal request may take 1-14 business days to process, subject to request volume. Zipmex’s Terms of Service remain applicable.

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