Support Center > Digital assets transfers > Why can’t I withdraw my digital asset?

Why can’t I withdraw my digital asset?

Please note that you cannot withdraw or withdraw digital assets if you log into your Zipmex account using a new device.

Therefore, as a security measure, our system will automatically send a withdrawal confirmation link to your email registered with Zipmex. Please click the link and follow the next instructions.

In addition, the process of withdrawing and depositing digital assets cannot be carried out because the digital asset you have selected does not yet support these two things or you don’t have sufficient balance in your wallet.

Please check the fee schedule and minimum withdrawal amount here.

For further information and assistance, you can contact our Customer Support at:

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We offer investors a variety of opportunities in the digital assets industry. Our innovative platform provides financial access for anyone seeking investment returns anywhere, anytime. Our ecosystem aims at making finance an everyday enriching activity.

ZEI is currently registered under and listed by Bappebti as a candidate merchant. To date, the Indonesian government has established crypto assets as commodities which can be determined as the subjects of futures contracts, which can be traded through the Futures Exchange (of crypto assets).


Before you use the Services, you must be aware of the following:

  1. You should not transact Digital Assets if you are not familiar with Digital Assets. Transacting Digital Assets may not be suitable for you if you are not familiar with the technology of the Services that are provided.
  2. You should be aware that the value of Digital Assets may fluctuate greatly. You should buy Digital Assets only if you are prepared to accept the risk of losing all of the money you put into such Digital Assets.
  3. You should be aware that although we strive to provide you with excellent service, we do not guarantee that the Site or Services will be available without interruption.
  4. Digital Assets held in your Hosted Wallet and funds in your Fiat Wallet are not subject to the Indonesian insurance or guarantee scheme as provided by the Indonesian Deposit Insurance Corporation (Lembaga Penjamin Simpanan).