Why is there a delay in my digital assets transfer?

Transfers over a digital assets blockchain network are controlled by miners that group transactions into blocks. When your transaction is first posted, it lives in a mempool before being mined. In a distributed system, it may take a few moments for the changes to propagate so that your transaction shows up everywhere. Because of fluctuations in each network’s traffic it can be difficult to predict how long a transaction will take to be confirmed.

Bitcoin block explorers:
https://live.blockcypher.com
https://www.blockchain.com/explorer

Ethereum block explorers:
https://etherscan.io
https://etherchain.org

If your digital assets transaction is not properly reflected in your Zipmex account, please contact us here with the following details:

– Digital assets currency type (BTC, ETH)
– Withdrawal/Deposit address
– Approximate time of transaction
– Transaction hash