Support Center > Digital assets transfers > How to request withdrawal via customer support

How to request withdrawal via customer support

The first thing you should do is ensure you have sufficient balance in your account (this includes Withdrawal Fees for the blockchain transaction). The following withdrawal fees will be applicable for all withdrawals.

If you have sufficient balance and your asset can’t be withdrawn via the Zipmex Exchange or Application, complete the Request for Withdrawal Form and provide the following information:

1. Your Zipmex Account
2. Details of the assets to be withdraw and destination address
3. Photo evidence with either your National ID or Passport

You can submit the following request to Customer Support at [email protected]

Please note that your withdrawal request may take 1-14 business days to process, subject to request volume. Zipmex’s Terms of Service remain applicable.

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We offer investors a variety of opportunities in the digital assets industry. Our innovative platform provides financial access for anyone seeking investment returns anywhere, anytime. Our ecosystem aims at making finance an everyday enriching activity.

ZEI is currently registered under and listed by Bappebti as a candidate merchant. To date, the Indonesian government has established crypto assets as commodities which can be determined as the subjects of futures contracts, which can be traded through the Futures Exchange (of crypto assets).


Before you use the Services, you must be aware of the following:

  1. You should not transact Digital Assets if you are not familiar with Digital Assets. Transacting Digital Assets may not be suitable for you if you are not familiar with the technology of the Services that are provided.
  2. You should be aware that the value of Digital Assets may fluctuate greatly. You should buy Digital Assets only if you are prepared to accept the risk of losing all of the money you put into such Digital Assets.
  3. You should be aware that although we strive to provide you with excellent service, we do not guarantee that the Site or Services will be available without interruption.
  4. Digital Assets held in your Hosted Wallet and funds in your Fiat Wallet are not subject to the Indonesian insurance or guarantee scheme as provided by the Indonesian Deposit Insurance Corporation (Lembaga Penjamin Simpanan).