Support Center > Fiat transfers > What should I do if a deposit transaction with an e-wallet fails?

What should I do if a deposit transaction with an e-wallet fails?

Make sure you don’t exceed the maximum amount of your daily deposit and your e-wallet account. Please note that each e-wallet has a limit on the balance that can be hold in wallet. If the deposit amount exceeds the nominal limit of your e-wallet account balance, the request will be rejected. Make sure your e-wallet account has complied with the conditions.

Example:

E-walletE-wallet account typeMax Limit.
DANAVerifiedIDR10.000.000,-
Not verifiedIDR 2.000.000,-
ShopeePayVerified IDR 10.000.000,-
Not verifiedIDR 2.000.000,-
OVOOVO PremierIDR 10.000.000,-
OVO ClubIDR 2.000.000,-
GoPayVerified IDR 10.000.000,-
LinkAjaVerified IDR 10.000.000,-

*The information on this page is provided by the platform and may change without notice. Please check to their own platform regularly for updates.

However, if the deposit has not reached the maximum limit and is still having problem, please contact Zipmex Customer Support via Live Chat or email [email protected] with screenshot of your problem.

Have more questions?

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