Support Center > Fiat transfers > What should I do if a deposit transaction with an e-wallet fails?

What should I do if a deposit transaction with an e-wallet fails?

Make sure you don’t exceed the maximum amount of your daily deposit and your e-wallet account. Please note that each e-wallet has a limit on the balance that can be hold in wallet. If the deposit amount exceeds the nominal limit of your e-wallet account balance, the request will be rejected. Make sure your e-wallet account has complied with the conditions.


E-walletE-wallet account typeMax Limit.
Not verifiedIDR 2.000.000,-
ShopeePayVerified IDR 10.000.000,-
Not verifiedIDR 2.000.000,-
OVOOVO PremierIDR 10.000.000,-
OVO ClubIDR 2.000.000,-
GoPayVerified IDR 10.000.000,-
LinkAjaVerified IDR 10.000.000,-

*The information on this page is provided by the platform and may change without notice. Please check to their own platform regularly for updates.

However, if the deposit has not reached the maximum limit and is still having problem, please contact Zipmex Customer Support via Live Chat or email [email protected] with screenshot of your problem.

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We offer investors a variety of opportunities in the digital assets industry. Our innovative platform provides financial access for anyone seeking investment returns anywhere, anytime. Our ecosystem aims at making finance an everyday enriching activity.

ZEI is currently registered under and listed by Bappebti as a candidate merchant. To date, the Indonesian government has established crypto assets as commodities which can be determined as the subjects of futures contracts, which can be traded through the Futures Exchange (of crypto assets).


Before you use the Services, you must be aware of the following:

  1. You should not transact Digital Assets if you are not familiar with Digital Assets. Transacting Digital Assets may not be suitable for you if you are not familiar with the technology of the Services that are provided.
  2. You should be aware that the value of Digital Assets may fluctuate greatly. You should buy Digital Assets only if you are prepared to accept the risk of losing all of the money you put into such Digital Assets.
  3. You should be aware that although we strive to provide you with excellent service, we do not guarantee that the Site or Services will be available without interruption.
  4. Digital Assets held in your Hosted Wallet and funds in your Fiat Wallet are not subject to the Indonesian insurance or guarantee scheme as provided by the Indonesian Deposit Insurance Corporation (Lembaga Penjamin Simpanan).